Agile Customer Service Example

Please provide an example of how agility can be applied in customer service within a company. Discuss a specific situation where a customer service representative had to demonstrate adaptability and quick thinking in response to a customer's needs or issues. Include details about the scenario, the actions taken, and the positive outcome resulting from the agile approach. Highlight the skills used, such as communication, problem-solving, and decision-making, and explain how these contributed to customer satisfaction. 

Make sure to keep your response structured and coherent to help the interviewer understand the context clearly.